SPECIALTIES

- Management consulting;
- Strategic planning for information and technology;
- Functional aligning or realigning of  IT to business objectives enabling IT organizations
  to move from reactive break and fix to a modern process driven organization;
- Coaching and mentoring;
- Portfolio and program management;
- Business case proposals;
- ITIL and business process improvement;
- Vendor management.

 

CAREER SUMMARY

- Over 27 years in IT,  building and operating IT infrastructure;
- Extensive ITIL background;
- Accomplishments include construction of the world’s largest eCommerce system, the first B2B exchange
  for the world’s global mining industry, the largest enterprise storage environment ever put into an international
  airport, to leading a major problem management exercise on one of the most complex computer networks in
  the world;
- Have managed IT departments from a few individuals to large multi-department ones in multi billion dollar
  corporations;
- Strategic planning including business plan development in environments from large multinational corporations to Dot
  Com startups;
- Extensive experience in the areas of  Data Centre operations and management, capacity planning, business
  continuity and operational effectiveness;
- Many  years spent in the creation of  annual budgets and business plans;
- Significant experience in building, restructuring and managing IT departments in  particular infrastructure groups;
- Have brought to fruition world class secure enterprise IT, ITIL based projects in modern technology environments some
   of which have received national and international recognition for technical excellence including the world’s largest 
   eCommerce site and world’s first supply chain and e-procurement site for the global mining industry; as well as the
   largest geographically distributed enterprise storage system ever placed at an international airport;
- Extensive technical background with Windows and Unix servers as well as Cisco routing and switching;
- A proven background in software development and SDLC;
- Have managed technology solutions from small-scale local initiatives to the development and rollout of world class
  mission critical enterprise initiatives using PMI (Project Management Institute) methodologies and the PMBOK
  (project management Body of Knowledge) practices;
- Extensive experience preparing project charters, RFP’s, RFQ.s, RFI’s and SLA’s for  and with multi billon dollar
  companies;
- Budget and financial management within large organizations. Have managed staffs from 5 to over 100;
- Sound knowledge of data privacy,  security laws and practices

 


WORK HISTORY

LoyaltyOne Inc. (Air Miles Reward Miles)  (June 2007 - present)
Associate Director of Production Systems   
       
      

 Industry:         Travel Rewards

Technology:

 Platforms / Operating Systems / Environments

Private Cloud computing, VM/Ware, IBM AIX, Sun Solaris, MAC OS, VM Ware, Windows 2003/2008 Enterprise Server,  Windows 7 Enterprise, Windows Vista Professional , Windows XP Professional, Red Hat and Ubuntu Linux, Active Directory  (LDAP);  Microsoft Exchange Services, Microsoft Transaction Server;  Apache WEB Server, WebLogic, ATG eCommerce package, Microsoft IIS Server. In EMC Clarion Disk Arrays, and IBM tape libraries;

Network Infrastructure

Brocade fiber switches.  Cisco PIX firewalls; Cisco  MPLS, Avaya IP telephony Cisco routers, Cisco 6500-6509, core and
distribution switches supported with Cisco  2900, 2950, 3300 and 2900 switches, and VPN (virtual private network) technology;

 Applications Software

Altiris, Cisco Works, Tivoli TSM, HTML, Perl, CGI, C++, Visual Basic, Java, J2EE, Oracle DBMS, Microsoft MS/SQL,
databases, MS Office, Crystal Reports, MS Visio, Web Methods, Web Logic, Concord/CA  eHealth and
EMC SMARTS monitoring.

Accomplishments:  

- Developed a means of determining and reporting of data centre power efficiency;
- Increased the production availability by 10 percent;
- Lead an exercise to develop and institute a comprehensive infrastructure monitoring and metrics reporting
   to the organization;
- Introduced the process of Operation Readiness (and review) to the production environment;
- Reorganized the Service Desk and Desktop groups to increase operational effectiveness;
- Reorganization and remediation  of data centre facilities and failsafe  infrastructure to increase operational effectiveness;
- Reformed the change management processes to facilitate orderly changes to the production environment ensuring proper
  impact analysis and assessment of business exposure to changes;
- Developed a 5 year strategic plan for the production department;
- Reduced voluntary turnover to zero for the last two years;
- Improved staff morale from a 63% participation rate on employee satisfaction survey to 93%. 

Responsibilities:  

- Develop, and manage the corporate production environment consisting of  operating platform groups, service desk,
  desktop support, production application support, production DBA’s and the ITIL business process group (change,
  problem and release management) and external outsourcers who maintain 3 datacentres;
- Planning organizing and administering the various processes needed to establish and maintain an appropriate
   information technology infrastructure which will support corporate strategies, business goals and objectives;
- Manage human resources consisting of  Senior Managers,  Managers with technical staff and resources of the
   Infrastructure, Operations and Service Desk groups as well as  3 Data Centres augmented by  2 other smaller data
   facilities;
- Manage the transformation of moving the Production Operations from a reactive break and fix environment to a proactive
  process driven one with full metrics on system performance and availability;
- Responsible for Data Centre teams operating and monitoring the production environment and providing application
  support for accepted production environment and providing environment configuration support during transition.  Ensure Team
  Leads and Managers have appropriate guidance, technical support staff trained and that the application and computer room
  support staff available 24/7;
- Process Owner for ITIL change, problem and release management processes within the IT department;
- Responsible  all budgets for the Production area;
- Develop policies procedures and practices to effectively manage the IT operations and service groups;
- Develop an education and career plan for all staff

 

Greater Toronto Airports Authority (Pearson Airport) (July 2005 - Jan 2007)
Senior Operations and Infrastructure Consultant (Contract)    

Industry:         International Airports, Airlines and Travel

Technology:

Platforms / Operating Systems / Environments

HP/UX (7420 and 7640), IBM AIX, Sun Solaris, MAC OS, VM/Ware, Windows XP, 2000/2003 Advanced Server,
Server, Windows XP Professional, , and Windows Vista Professional ,Linux,, Active Directory  (LDAP); 
Microsoft Exchange Services, Microsoft Transaction Server;  Apache WEB Server, Microsoft IIS Server. In addition
HP EVA 8000, EVA 6000 disk arrays, HP ESL 712 tape libraries, HP XP512 SAN Disk Array, Includes
HP RISS (Regulatory Information Storage Server) appliance. 

Network Infrastructure

Cisco MDS 9500 and Brocade fiber switches.  Cisco PIX and Checkpoint firewalls; Cisco  MPLS, VOIP (Cisco),
Wireless LAN/ WAN, Cisco routers, Cisco 6500-6509, 5500 core and distribution switches supported with
Cisco  2900, 2950, 3300 and 1900 switches, Cisco wireless switching and VPN (virtual private network) technology,  
TCPIP, Microsoft Windows 2003, Samba, NFS, Campus Area Network, Wireless networking.

Applications Software

HP Open View, HP Storage Essentials, Cisco Works, HP Data Protector (Omni Back), HTML, Perl, CGI, C++,
Visual Basic, Java, J2EE, Oracle DBMS, Microsoft MS/SQL, Sybase, MySql and Adabase databases,
Visual Studio, MS Access; Quark Publishing System, Photoshop, MS Office, Crystal Reports, MS Visio,
Open Office, Star Office, Flash, Front Page, Dream Weaver and Oracle Financials.

 Accomplishments:

 - Managed of one of the largest and most complex HP SAN technology lifecycle replacement projects
   undertaken in Canada  in 2005/2006 using HP Storage (several EVA 8000 and one 6000 with
   multiple HP ESL Tape Libraries) and the HP suite of Information Lifecycle tools introducing the first
   Canadian implementation of HP’s RISS Regulatory Information Storage Server email vaulting solution.
   This included the writing of the RFP, vendor selection, final contract negotiation, and management of the
   implementation. This system is mission critical to the future operating capability of Pearson Airport;
- Lead a major worldwide  problem management exercise troubleshooting one of the most complex Cisco
  networks in the world at Toronto’s Pearson airport to a successful resolution using the airport lab and three
  Cisco labs on three continents;
- Mentored staff and assisted them in the update of a multi year strategic plan I originally helped write;
- Initiated the design and implementation of enterprise wide DRP systems to facilitate effective operating of the
  environment including enterprise/airport wide backup/recovery (DRP) and monitoring systems and processes.
  This which included an expansion of and later replacement of the existing SAN infrastructure.

 Responsibilities:  

- Ensure GTAA data centers are being effectively utilized;
- Mentor new management in the transformation of moving the Systems Operations and Data Centre staff  
  from a break and fix environment to a process driven proactive one with full metrics on system performance
  and availability;
- Mentor the new management of the newly formed  corporate infrastructure operations group;
- Develop policies procedures and practices to effectively manage the IT Operations group;
- Develop an education plan for all staff;
- Implement enterprise technologies to effectively manage GTAA’s infrastructure;
- Manage large complex multimillion dollar enterprise class infrastructure projects from initiation through
  RFP to contract negotiation, implementation and final sign-off.

 

Hewlett Packard Inc. (Feb 2005 – July 2005)
Project Manager (Short Term Contract)

 Industry:         Ultra High Availability Financial Services and Banking

Technology:   

Platforms / Operating Systems / Environments

HP NSK (Tandem) hardware, IBM Mainframe, Windows 2000 Advanced Server,
Windows 2000 Server and Windows XP.

Network Infrastructure

Oracke and DB2 databases, LAN/ WAN, HP Open View, Cisco Works, SAN, Cisco PIX and
Checkpoint firewalls; Cisco routers, Cisco  5500, 2900 and 1900 switches, Cisco wireless switching and
VPN (virtual private network) technology; T3, DSL and ISDN technologies; Shiva RAS servers,  TCPIP.

Applications Software

Tivoli Storage Manager, Base 24, GoldenGate MS Project, Visio, MS Office.

Accomplishments:

- Managed the complete shutdown and restart of a major bank's worldwide Merchant Banking, VISA and Interact systems.
  This was the first time a controlled shutdown on this    scale had been successfully performed.
- Managed the move of the major Canadian bank’s VISA Access Points from their location to HP facilities.
  This is a high availability system with millions of dollars of cash transactions flowing through it daily. 

Responsibilities:  

- Responsible for the delivery of HP Ultra High Availability projects to confidential clients in their managed services
  outsourcing group;
- Managed an IT staff of varying size in a matrix organization

 
Greater Toronto Airports Authority (Pearson Airport) ( Jan 2003 – Nov 2004)
Senior Operations and Infrastructure Consultant (Contract)       
     

 Industry:         International Airports, Airlines and Travel           

Technology: 

Platforms / Operating Systems / Environments

HP/UX (7420 and 7640), IBM AIX, Sun Solaris, MAC OS, Windows XP, 2000/2003 Advanced Server,
Server and Window XP Professional, , Linux,, Active Directory  (LDAP);  Microsoft Exchange Services,
Microsoft Transaction Server;  Oracle DBMSApache WEB Server, Microsoft IIS Server. In addition
HP ESL 322 tape libraries, and the HP XP512 SAN Disk Array.

Network Infrastructure

Brocade fiber switches.  Cisco PIX and Checkpoint firewalls; Cisco  MPLS, VOIP (Cisco), Wireless LAN/ WAN,
Cisco routers, Cisco 6500-6509, 5500 core and distribution switches supported with Cisco  2900, 2950, 3300
and 1900 switches, Cisco wireless switching and VPN (virtual private network) technology;    TCPIP, Microsoft
Windows 2003, Samba, NFS, Campus Area  Network, Wireless networking.

Applications Software

HP Open View, HP Storage Essentials, Cisco Works, HP Data Protector (Omni Back), HTML, Perl, CGI, C++,
Visual Basic, Java, J2EE, Oracle DBMS, Microsoft MS/SQL, Sybase, MySql and Adabase databases, Visual Studio,
MS Access; Quark Publishing System, Photoshop, MS Office, Crystal Reports, MS Visio, Open Office, Star Office,
Flash, Front Page, Dream Weaver and Oracle Financials.

Accomplishments:

- Increased production availability by 6%;

- Responsible for the transformation of the Infrastructure group at the largest most secure airport in Canada
 (and the most technologically sophisticated one in the world) from a break and fix environment to an ITIL
 based best practice department;
- Managed a large scale HP Open View deployment encompassing over 21,000 devices and its integration
- into the airports service management program. Using HP Open View Network Node Manager, Open View
  Operations, Open View Insight Manager,  Open View Internet Services,  Open View Performance Insight,
  Open View Dashboard, Open View MPLS for MPLS and OVPI making it one of the largest monitoring installations
  in Canada;
- Mentored staff and assisted them in the development of a multi year strategic plan;
- Managed a major build out of existing enterprise SAN capability including doubling of available disk
  and introducing enterprise class LTO class libraries;
- Development of change management, commissioning, incident management and problem management processes
   as well as a formal root cause analysis and impact assessment processes within the IT department in general and
  Operations group in particular;
- Development of IT standards, processes and practices to operate the complex technologies supported by the
 Operations group at a major international airport;
- Designed staffing levels to reflect the reality of the operating environment;
- Initiated and lead the design and implementation of enterprise wide DRP systems to facilitate effective operating
  of the environment including enterprise/airport wide backup/recovery (DRP) and monitoring systems and processes.
  This which included an expansion of and later replacement of the existing SAN infrastructure.

 Responsibilities:

 - Manage the transformation of moving the Systems Operations group from a break and fix environment
  to a process driven proactive one with full metrics on system performance and availability;
- Develop, and manage a corporate Infrastructure Operations Group;
- Managing the people and resources of the Infrastructure Operations group;
- Develop policies procedures and practices to effectively manage the IT Operations group;
- Develop an education plan for all staff;
- Implement enterprise technologies to effectively manage GTAA’s infrastructure;
- Manage large complex multimillion dollar enterprise class infrastructure projects
   from initiation through RFP to contract negotiation, implementation and final sign-off.


Hospitals of Ontario Pension Plan   2001-2002

Manager Network, Infrastructure Operations, Architecture and Technology Solutions

 Industry: Financial Services (Pension, Benefits, Equities Trading, Property Management)

Technology:     

Platforms / Operating Systems / Environments

IBM OS 390 mainframe, Oracle and DB2 databases, Wireless LAN/ WAN, Video over IP,
Sun Solaris, MAC OS, Windows XP, 2000 Advanced Server, Server and Professional,
Windows NT Server and Workstation, Windows 95/98/98-SE/ME, Linux, Digital VAX
VMS on Alpha technology, Active Directory  (LDAP);  Microsoft Exchange Services,
 Microsoft Transaction Server;  Apache WEB Server, Microsoft IIS Server. In addition to
EMC SAN Disk Array with integrated SAN LT0-1 tape libraries, and MacData fiber switches. 

Network Infrastructure

MPLS, Cisco PIX and Checkpoint firewalls; Cisco routers, Cisco 6509, 5500,  2900, 2950,
3300 and 1900 switches and VPN (virtual private network) technology; ATM, Frame Relay, T1,
DSL and ISDN technologies; Microsoft RAS servers,  TCPIP, Samba, NFS, HP Open View,
Cisco Works, SAN.

 Applications Software

Tivoli Storage Manager, HTML, Perl, CGI, C++, Visual Basic, Java, J2EE, Oracle DBMS,
Microsoft MS/SQL, Sybase, MySql and Adabase databases, Visual Studio, MS Access;
Quark Publishing System, Photoshop, MS Office, Crystal Reports, MS Visio, Open Office,
Star Office, Flash, Front Page, Dream Weaver and Oracle Financials. Photoshop, Illustrator,
MS Office, Corel Office, MS Project, Visio, MS Visual Interdev, Source Safe. Bloomberg and
Reuters market feeds. Portia trading software and Private Eye wealth management software. 

Accomplishments:

- Designed and implemented an infrastructure replacement project with a budget of several million dollars.
  All existing infrastructure was upgraded to UNIX, Windows 2000, and Windows XP with state of the art
  Cisco multilayer MPLS switches and routers on a high speed backbone. All existing servers, Internet
  infrastructure and data technologies were replaced with state of the art systems;
- Designed and implemented modern Intruder Detection and Security system using a mixture of
  Checkpoint, PIX and intruder detection sensors;
- Development of internal and vendor service level agreements, to ensure maximum system
  availability and conformity with the business model;
- Managed all vendors outsourcing, including RFP preparation, contract negotiation and
  contract maintenance;
- Development of training plans and training standards for operations staff;
- Development of training plans for end users of technology solutions;
- Spearheaded the development and adoption of software development, maintenance
  standards and systems, both in house and third party, ensuring compliance with business
  requirements, functional specifications and service level agreements;
- Implemented best practice standards and systems for incident, problem and change management
  and long term maintenance of the computing environment;
- Managed the development of the DRP capability and adoption of regular testing of the recovery all
  components of the infrastructure at a third party site;
- Integrated the DRP with the corporate BCP (Business Continuity Plan) resulting in for the first time
  the environment being completely recoverable.

 Responsibilities:

- At the fourth largest pension services company in Canada, managed the architecture of technology
  solutions to ensure compliance with best practice architectural standards;
- Strategic planning and vision for the overall infrastructure architecture;
- Managed the day to day Infrastructure Operations;
- Initiated the development and later managed the corporate Enterprise Architecture;
- Managing the people and resources for the Architectural, Operations and Solutions Department.

 

GeoCommerce Inc.  2000-2001
Vice President Information Technology

 Industry: Supply Chain Management, Internet Commerce / Mining and Geophysical

Technology:   

 Platforms / Operating Systems / Environments

- Sun Solaris on Sun hardware, MAC OS, Windows 2000 Advanced Server, Server and
  Professional, Windows NT Server and Workstation, Windows 95/98/98-SE/ME, Linux,
  Active Directory  (LDAP);  Microsoft Exchange Services, Microsoft Transaction Server; 
  Apache WEB Server, Microsoft IIS Server. In addition to EMC SAN Disk Array with DLT
  tape libraries, and Brocade fiber switches.

 Network Infrastructure

Network Appliance caching and content appliances, LAN/ WAN, Video over IP, HP Open View,
Cisco Works, SAN, Cisco PIX and Checkpoint firewalls; Cisco routers, Cisco  5500, 2900 and
1900 switches, Cisco wireless switching and VPN (virtual private network) technology; T3, DSL
and ISDN technologies; Shiva RAS servers,  TCPIP, Samba, NFS,  protocols.

 Applications Software

- Veritas Backup, HTML, Perl, CGI, C++, Visual Basic, Java, J2EE, Oracle DBMS,
  Microsoft MS/SQL, Sybase, MySql and Adabase databases, Visual Studio, MS Access;
  Quark Publishing System, Photoshop, MS Office, Crystal Reports, MS Visio, Open Office,
  Star Office, Flash, Front Page, Dream Weaver and Oracle Financials. Photoshop, Illustrator,
  MS Office, Corel Office, MS Project, Visio, MS Visual Interdev, Source Safe.

 Accomplishments:

- Constructed a world-class electronic commerce business-to-business full service Internet
  portal for the world’s mining industry. The design was internationally recognized as being
  the first to embody back end ERP integration, web based procurement with automated
  reconciliation of purchasing documents and banking transactions in a seamless experience;
- Built an IT organization of 100 from the ground up with all of the people, equipment, policies,
  procedures and practices required to deliver it;
- Site was noted in a major trade publication for technical excellence.

 Responsibilities:

- Operated the world’s first business to business eProcurement electronic marketplace
   servicing the global mining industry;
- Development of the IT component of the business model submitted to the venture capitalist;
- Hosted web base applications and system resources for GeoCommerce business
  partners and customers;
- Build and manage an IT department of  100 people; 
- Assist with the VP marketing and marketing team in the marketing of the portal to customers;
- Strategic planning, identifying the role of technology in executing the business model;
- Managed  the software development of an internationally recognized business to business
  electronic procurement  portal;
- Managed an IT staff in excess of 100 persons and a 22 million  dollar budget.

 
Toronto Real Estate Board 1999-2000 

Manager, Systems and Programming
 

Industry:         Real Estate

Technology:   

 Platforms / Operating Systems / Environments

Network Appliance NAS devices, EMC SAN devices, Sun Solaris, MAC OS,
Windows 2000 Advanced Server, Server and Professional, Windows NT Server
and Workstation, Windows 95/98/98-SE/ME, Red Hat and Suse Linux, OpenStep,
Novell Netware, Novell NDSIBM AS/400, Microsoft and Sun One (Netscape) Active
Directory  (LDAP);  Microsoft Exchange Services, Microsoft Transaction Server; 
Apache WEB Server, Microsoft IIS Server, Sun One WEB and application servers
 in a multi tier thin client Internet solution; Netscape Messaging Services. DLT integrated
tape libraries, Network Appliance network attached storage devices.

 Network Infrastructure

Cisco PIX and Checkpoint firewalls; Cisco routers,  5500,  Core  switches and Cisco  2900,
3300 and 1900 switches and VPN (virtual private network) technology; ATM, Frame Relay,
FFDI fiber ring, T1, DSL and ISDN technologies; Shiva RAS servers,  TCPIP, IPX, NetBIOS,
AppleTalk, Microsoft Windows 2000, Novell Netware, Samba, NFS, Bell Emergis Business Network.  

Applications Software

 HTML, Perl, CGI, C++, Visual Basic, Java, J2EE, Netscape Suite Spot and Network Application
Server suite of products; IBM DB2, Oracle DBMS, Microsoft MS/SQL, Sybase, MySql and Adabase
databases, Visual Studio, MS Access; Quark Publishing System, Photoshop, MS Office,
Crystal Reports, Flash, Front Page, Dream Weaver; Oracle Financials ERP systems.

Accomplishments:

 - Managed the construction of and operation of TREBNET the world’s largest eCommerce site.
  An Intranet for 18,000 users serving dynamic content using a 3 tier thin client architecture and
  Sun Enterprise WEB and application servers with SGI Origin 2000 Oracle servers in a three
  tier thin client architecture. This is North America’s largest privately owned intranet and one
  of the worlds largest ecommerce sites;
- Managed Y2K preparation of TREB computing systems for year 2000;
- Managed TREB Photo Library Sales System: A WEB based E-Commerce system where
  customers can select and download photographs of homes. They are billed a fee for each transaction;
- Oversaw ISP Enhancements.  I supervised the doubling of TREB’s Internet Service Provider capability
  using Bell Emergis BEBN network.

 Responsibilities:  

- Managed all software development and a systems  department of 25 people servicing 18,000
  users and a state of the art Sun SGI and AS/400 based eCommerce system providing computing resources
  to the largest real estate multiple listing service (MLS) in North America and the second largest
  in the world;
- Administering a budget in excess of 4 million dollars, conducted staff performance
  appraisals, developed training and development plans;
- Managed the hosting web resources for 18,000 realtors in Ontario;
- Managed the providing basic ISP services to 18,000 real estate agents;
- Managed all software development and maintenance, both in house and third party,
  ensuring compliance with business requirements, functional specifications
  and service level agreements;
- Systems management of TREB's ISP (Internet Service Provider) operations.
  TREB is the ISP for real estate agents in the Toronto area.

 

Unisource Canada Inc.  (1988-1999)
Information Center Manager and Senior Technology Architect
 

Ministry of Natural Resources  (1985-1988)
District Systems Specialist

NWT Lands and Forests      Inuvik, NWT (1982-1983)
Firefighter and Forestry Officer

NWT Lands and Forests      Norman Wells, NWT (1980-1982)
Firefighter and Forestry Officer

Yukon Lands and Forests   Dawson City, Yukon (1975-1980)
Firefighter and Forestry Officer

 

EDUCATION

1983-1985       BA Computer Science  YORK UNIVERISITY                                    Toronto, Ontario

1974-1975       Forest Technologist       SIR SANDFORD FLEMING COLLEGE   Lindsay, Ontario

1972-1974       Forest Technician          SIR SANDFORD FLEMING COLLEGE   Lindsay, Ontario

 

VOLUNTEER ACTIVITIES

- Volunteer recruiter for Highway of Heroes bridges (we get people out to the bridges);
- Project Manager – Boys of Malvern Project to restore the school cenotaph;
- Board Member of MPAC Malvern Collegiate Parental Action Committee (2003-2009);
- Member of Church Property Committee at Beaches Church 1994-present;
- Craig Initiative Land Mine Removal Program 2001-present;
- At Norway Junior Public School, I served as a volunteer systems resource to
  faculty. And maintain the school network 1994-2003;
- Member of Mission and Outreach Committee Essa Road Presbyterian
  Church Barrie 1988-1994;
- VP of Yukon amateur hockey association 1977-1979;
- Director Of Dawson Library Board 1976-1980;
- Director Of Dawson City Recreation Board 1977-1980;
- Volunteer Fireman and Paramedic  1975-1983;Dawson City Yukon, Norman Wells and Inuvik NWT).